At Family Farmers Company, we value our customers and aim to provide the highest quality products and services. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our procedures for requesting and obtaining refunds for products and services purchased from us.
Eligibility for Refunds:
Product Defects: If you receive a product that is damaged, defective, or doesn’t meet our quality standards, you are eligible for a refund. Please notify us within 14 days of receiving the product.
Service Cancellation: For services, if you decide to cancel within the specified cancellation period, you may be eligible for a refund. The terms and conditions for cancellation and refunds may vary based on the specific service, so refer to the service-specific details for information.
Unauthorized Charges: If you believe there’s an unauthorized charge on your account, please contact our customer support promptly. We will investigate the issue and provide a refund if the charge is indeed unauthorized.
Refund Request Procedure:
To request a refund, follow these steps:
Contact Customer Support: You must get in touch with our customer support team to initiate a refund request. You can reach us through email, phone, or an online support form.
Provide Required Information: When contacting customer support, please provide the following details:
Your contact information
Order or invoice number
A clear explanation of the issue or reason for the refund request
Any relevant documentation, such as photos of damaged products or screenshots of unauthorized charges
Assessment of the Request: Our team will assess your request and may request additional information if necessary. We aim to make a decision regarding your refund request within a reasonable time frame.
If your refund request is approved, we will process the refund as follows:
Method of Refund: The method of refund depends on the original payment method used for the purchase. Common refund methods include credit back to the payment card, PayPal refund, issuing a check, or providing store credit, based on your preference.
Processing Time: Refund processing times vary based on the payment method, financial institution, and other factors. Typically, refunds are processed within 5 to 10 business days after approval.
Non-Refundable Items and Services:
Certain items and services are non-refundable. These include perishable goods, custom orders, digital products, and services already rendered. Please review the specific terms and conditions associated with your purchases for more details on refund eligibility.
Chargebacks and Disputes:
Initiating a chargeback or dispute with your credit card company or payment processor before contacting our customer support may lead to us disputing the chargeback and could result in account suspension or future purchase denials.
Changes to this Refund Policy:
Family Farmers Company retains the right to modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to periodically review this policy. Your continued use of our products and services following any policy changes implies your acceptance of the updated policy.
If you have questions or concerns about our refund policy, please contact us at:
Family Farmers Company
Address: Family Farmers, Plot Number -2, Old Behrampur Colony Sector 59, Gurugram, Haryana- 122001
Phone: +91 95 55 55 55 65
At Family Farmers Company, we are dedicated to providing quality products and services to our customers. This Refund Policy is intended to clarify the refund process and your eligibility for refunds in case of issues. If you encounter any problems with our products or services, please contact our customer support team, and we will work to resolve the matter and, if necessary, provide a refund following this policy. Thank you for choosing Family Farmers Company for your agricultural needs.