Shipping Policy
SHIPPING POLICY FOR FAMILY FARMERS
At Family Farmers, we are committed to ensuring a seamless and efficient shopping experience for our valued customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
- Geographic Limitations: We are based in Gurugram Sector 59 and currently provide product delivery within a 5km radius only. Our primary focus is to serve the local community and offer fresh, high-quality products to our customers in this vicinity.
- Delivery Timeframe: We strive to deliver your orders promptly. Our standard delivery time is within six hours of business day from the date and time of order confirmation. Please note that unexpected circumstances such as adverse weather or logistical challenges may impact delivery times. We appreciate your understanding in such situations.
- Order Confirmation and Tracking: Once your order is placed successfully, you will receive an order confirmation via email or WhatsApp Message. Additionally, we provide a tracking number that allows you to monitor the status and location of your delivery in real-time.
- Delivery Charges: Currently, we offer free delivery within the 5km radius of Gurugram Sector 59. There are no additional charges for standard delivery. However, for any special or express delivery requests, additional charges may apply, and you will be informed accordingly during the checkout process.
- Packaging: We take utmost care in packaging your orders to ensure that products reach you in pristine condition. Our packaging is designed to maintain the freshness and quality of your selected items.
- Order Modifications: Once an order is confirmed, modifications may be limited. If you need to make any changes to your order, please contact our customer support as soon as possible, and we will do our best to accommodate your request.
- Refunds Policy: For information on returns and refunds, please refer to our Refunds Policy on our website.
- Contact Information: If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at info@familyfarmers.co.in or Customer Support Number: +91 95 55 55 55 65. We appreciate your trust in Family Farmers, and we look forward to serving you with the freshest and finest products.Thank you for choosing Family Farmers!